Returns & Refunds Policy

Every product offered at Ginax Store is brand new and of high-grade quality. We also offer good packaging, efficient logistics services, and delivery guarantee. If you are not happy with your purchase for any reason, you may return your items back to us within the designated returns period.

RETURNS

Our returns policy lasts 7 days, starting from the delivery date. If you do not return any wrong, damaged or defective item within 7 days after delivery, we can’t guarantee you a refund or exchange.

To ship your returns first, ping Jerry on WhatsApp (+234 703 0972 415) and send your returns to:

Ginax International Enterprises;

Shop H1/007, Article Dealers Shopping Complex (Close to the Tradefair Complex), Under-Bridge Bus-stop, Lagos-Badagry Expressway, Ojo, Lagos, Nigeria.

OR

52, Agbebi Street, Close to MRS Filling Station, Ijeshatedo, Surulere, Lagos, Nigeria.

Return In-Store

If you are living within Lagos, you can return all wrong, damaged or defective items to our retail store. You can also return items you want to exchange to our retail store. That way, you don’t have to pay any delivery fee to return items and refunds or exchanges are usually faster if you return in-store.

Conditions and Exceptions for Returns

For your returns to be accepted:

  • It must be returned within 7 days after delivery. Any returns outside the designated returns period might be rejected.
  • It must be returned in new, unworn and unwashed condition. Any item that is worn, washed, used or damaged by the customer will not be accepted for returns.
  • It must be returned in their original packaging, including all the price tags, labels, freebies, bonus items, and accessories attached.
  • It must NOT be marked as a “Final Sale” or “Clearance Sale” item during the time of purchase. Only regular priced items may be refunded, unfortunately, clearance or final sale items cannot be refunded.
  • It must have a digital or printed receipt or proof of purchase from Ginax Store.
  • You must have communicated with Jerry on WhatsApp before making the returns
  • If it is a non-defective, non-damaged and rightly delivered item, it can be returned for exchange. Such item must not be a clearance or final sale item during the time of purchase and it can only be exchanged if there’s available stock.

Christmas Holiday Returns

Returns received from December 20 to January 2 of the following year would remain pending and investigations into such returns will begin as from January 5. This is to enable us to focus on clearance sales during the season period.

REFUNDS (if applicable)

Once your returned item is received, we will send you a notification email. We will then investigate your returns and also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 2-5 working days.

Full or Partial Refunds

Everyone who shops on GIE’s Store receives the following guarantees:

  • You will get a full refund if your order does not arrive within the delivery time promised by us;
  • If the item you received is significantly different from the product description, you can either return it and get a full refund or get a partial refund and keep the item;
  • If your order did not arrive due to factors within your control, such as providing the wrong shipping address or not being available as at the time of delivery, you will not get a full refund;
  • If your order did not arrive due to exceptional circumstances outside the control of GIE’s Store, such as natural disasters, accidents or not cleared by customs, you will not get a full refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@gie.com.ng.

EXCHANGES (if applicable)

We can replace items if they were delivered as a defective or damaged item. If it is a non-defective, non-damaged and a rightly delivered item, it can also be returned for exchange pending that the stock is available. Any item for exchange must comply with our returns policy. If you need to exchange an item first, chat with Jerry on WhatsApp (+234 703 0972 415) to confirm if the item is available in stock and send your items to: Ginax International Enterprises; Shop H1/007, Article Dealers Shopping Complex (Close to the Tradefair Complex), Under-Bridge Bus-stop, Lagos-Badagry Expressway, Ojo, Lagos, Nigeria.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

SHIPPING

Shipment or delivery expenses for returns are the responsibility of the customer. GIE assumes no responsibility for the transit of goods in return to us. GIE will neither be responsible for items returned without authorization and without verification of receipt at GIE’s Store, nor returns outside of the stated timeline. We recommend sending your returns via a trackable shipping method so that you can verify safe arrival at our warehouse. We don’t guarantee that we will receive your returned item.

To ship your returns first, chat with Jerry on WhatsApp (+234 703 0972 415) and send your returns to: Ginax International Enterprises; Shop H1/007, Article Dealers Shopping Complex (Close to the Tradefair Complex), Under-Bridge Bus-stop, Lagos-Badagry Expressway, Ojo, Lagos, Nigeria.

For further enquiry, ping with Jerry on WhatsApp. You can also visit us at our retail store.