Frequently Asked Questions

Do You Accept Pay On Delivery (POD)?

No, we do NOT accept pay on delivery. You will have to transfer or deposit your money into Jerry’s account before your order will be processed. You can also pay cash in-store.

How Do I Search For Products?

You can search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a unique description. The more keywords you use, the less products you will get in the results page. When you find the products you are searching for, simply click the product name or the product image for more details.

How Are Local Delivery Fees Calculated?

Local delivery fees are calculated based on the product weight and delivery destination. Different destinations have different rates.

Can I Pick Up My Online Orders At Your Retail Store?

Yes, if you do not want to pay for delivery, you can pick up your online orders at our retail store as early as the same day and at no extra cost.

When Will You Ship My Items?

All orders are subject to a handling period before delivery or shipment, usually 1-5 business days nationwide. Most orders leaving our retail store or warehouse in Lagos and are delivered to the logistics company within 1-48 hours.

When Will I Receive My Items?

If your items are being delivered from our retail store or warehouse in Lagos and your shipping address is within the country, you will receive your items within 1-5 working days. And if your items are being delivered from our retail store or warehouse in Lagos and your shipping address is outside the country but within Africa, you will receive your items within 5-14 working days.

Please make sure to provide the correct shipping address. GIE, its staff, and agents cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

Can I Cancel My Orders?

Orders may be cancelled if they have not been processed and shipped. After they have been processed and shipped, they cannot be cancelled as we cannot halt the shipping process.

Where Are My Items Coming From?

Our primary warehouse is at the Article Dealers Shopping Complex in Lagos.

Will My Items Be Sent In One Package?

Yes but for logistics reasons, some of your items might also be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

Do You Ship Outside Nigeria?

Yes, we can ship to other African countries.

Do You Supply In Bulk?

Yes, you can purchase any of our products in bulk quantity. Chat with Jerry on WhatsApp (+234 703 0972 415) if you want bulk order.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on GIE’s Store. You are protected when:

  • The item you ordered did not arrive within the time promised by us
  • The item you received was not as described.
  • The item you received was not of good quality
  • The item you received was damaged, defective or wrong

Click here for more on our returns and refunds policy.

How Can I Pick Up My Online Orders At Your Retail Store?

Our retail store is located at: Shop H1/007, Article Dealers Shopping Complex (Close to the Tradefair Complex), Under-Bridge Bus-stop, Lagos-Badagry Expressway, Ojo, Lagos, Nigeria. We also have another retail store in Surulere, Lagos.

Can Someone Else Pickup My Online Orders For Me At Your Retail Store?

Yes, you can assign an alternate person to pick up your online orders at the retail store. Simply provide the person’s name and mobile number to us. You will receive a notification once the pickup is done.

What If My Shipping Address Is Not Correct?

Please make sure to provide the correct shipping address. GIE, its staff, and agents cannot be held responsible for items shipped to a wrong address provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.